Bitrix24 Reviews & Product Details

Our company was looking for a solution to automate the transfer of leads from the Indiamart marketplace to the Bitrix24 CRM in order to get rid of manual transfer of applications. As a result, viasocket turned out to be the most suitable tool for our tasks.

Separately, I would like to note the work of the support service — at the start, the application for connecting to Bitrix24 did not work correctly, but experts quickly suggested an alternative option with direct connection via client_id. In the future, any issues were resolved very quickly, usually within an hour.

I was also pleased with the interface: if you have previously worked with Zapier or Make, it will be very easy to get used to it — the logic of scripts and steps is almost identical. It took only a few minutes to set up the integration we needed.

An additional advantage is the ability to make arbitrary requests to Bitrix24 via the API. Despite the lack of the necessary ready-made node, using the Custom API Request, it was possible to fully implement the necessary logic for transferring data from Indiamart.

We can recommend viasocket as a convenient and flexible no/low-code solution for configuring integrations between business applications. Review collected by and hosted on G2.com.

Nothing I dislike about the app. The app is perfect Review collected by and hosted on G2.com.

I love that I can integrate Bitrix with my Google Calendar or my phone calendar, set up tasks, and access everything from anywhere. As a real estate agent, this CRM-specific use really stands out to me. Being able to load leads and create a sales path for each one is invaluable. The Bitrix team helped with the setup, and after that it was a breeze. I use this product daily to keep my sales channel full, and it makes my work as a real estate agent feel like a walk in the park. Review collected by and hosted on G2.com.

The online platform tends to be a bit tedious to navigate and is slow, but the cellphone app makes up for it. For an estate agent, the app is really where it’s at. Review collected by and hosted on G2.com.

It’s easy to connect and get leads from WhatsApp and IG. I also like that I can work from either my PC or my phone, depending on what’s more convenient. Review collected by and hosted on G2.com.

There are too many notifications, and they’re hard to keep track of. It’s also not clear what the differences are between projects, tasks, and boards, or how each one is meant to be used. Review collected by and hosted on G2.com.

As a founder, I value systems that bring operational clarity without requiring multiple disconnected tools. Bitrix24 provides a centralized environment where CRM, internal communication, task management, and workflow automation coexist in a structured way.

The CRM pipeline visibility has been particularly impactful for maintaining discipline in sales tracking and ensuring accountability across stages. I also appreciate the ability to define workflows and automate repetitive processes, which helps maintain consistency as the team scale Review collected by and hosted on G2.com.

The platform’s depth is both a strength and a challenge. Initial configuration requires thoughtful setup and time investment. For founders without prior CRM implementation experience, the onboarding curve can feel steep. However, once properly structured, the system becomes significantly more powerful Review collected by and hosted on G2.com.

Everything I need is conveniently located in one place—CRM, tasks, chats, calls, and files are all accessible from a single platform. I no longer have to switch between different apps, which makes my work both faster and more organized. Additionally, the free plan offers a wide range of tools. Review collected by and hosted on G2.com.

At times, the platform feels overly crowded, with an abundance of features that can make it confusing, particularly for newcomers. The interface occasionally runs slowly, and certain tools require some effort to figure out. While it generally functions well, the experience isn't always as smooth as it could be. Review collected by and hosted on G2.com.

I don't have to keep track of my calendar; I get reminders for each task that is due, whether it's a client query or simple updates. I can integrate with BI tools for generating reports, and everything is seamlessly managed by the mobile app and desktop application. When I'm traveling or not near my personal computer, I can open the mobile app to check for updates from the tech team or my manager and reply directly through my phone. Review collected by and hosted on G2.com.

Sometimes I don't get the mobile app notification, which leads to opening the application to check the notification, which consumes more time. Please check if there is a bug in Android sometimes in my S22+, I don't get notifications, which generally happens when there are 5 plus notifications. Review collected by and hosted on G2.com.

I like Bitrix24's interface and its dynamic nature. I find the History option very useful as it allows me to see all the steps each person took, like who opened a deal, who made changes and when, and who deleted what. The administration page is also very useful, letting the admin decide which users can make changes and what rights each user has. The initial setup was quite easy because everything is user-friendly and there are a lot of tutorials on the internet. Review collected by and hosted on G2.com.

Many actions can be done without a confirmation screen. Sales agents often delete deals or create wrong appointments 'by accident'. Review collected by and hosted on G2.com.

What I like best about Bitrix24 is how all essential tools—CRM, project management, communication, and automation—are integrated into one unified platform. Instead of switching between multiple apps, everything happens in a single workspace, which makes coordination much faster and more efficient. The automation features are especially powerful; they reduce repetitive tasks, streamline approvals, and keep projects moving without constant manual follow-ups. This all-in-one structure not only boosts productivity but also makes collaboration across teams incredibly seamless. Review collected by and hosted on G2.com.

What I dislike about Bitrix24 is that the interface can feel cluttered and overwhelming, especially for new users. Because it offers so many features, navigating through menus and settings sometimes takes longer than it should. Customization is powerful but not always intuitive, and some advanced configurations require trial and error. Additionally, the system can feel a bit slow when handling large datasets or switching between modules. Overall, it’s a great all-in-one tool, but the learning curve and occasional performance lags can be frustrating. Review collected by and hosted on G2.com.

It is an all-in-one CRM, quite practical, complete, intuitive, easy to configure and implement. In some cases, customer support is quite helpful. I regret that the time difference does not allow me to have more fluid and immediate conversations with the support agents. Review collected by and hosted on G2.com.

The initial learning curve can be steep and some configurations could be more intuitive. Review collected by and hosted on G2.com.

Bitrix24 allows me to manage projects and keep all the information I need to successfully complete them in one place. Review collected by and hosted on G2.com.

So far, there isn’t anything in Bitrix24 that causes problems in my work. Review collected by and hosted on G2.com.